Onboarding

A new pilot city goes from "first email" to "fully themed dashboard with live data" in approximately 12 working days.

The four onboarding phases #

1. Day 1–2 · Discovery call. 60-minute conversation with city CIO + open-data lead. We map out which datasets exist, which need to be released, and which roles to provision.
2. Day 3–7 · Data ingestion. We pull from the city's open-data portal (or, for Eurostat-covered cities, the Urban Audit). Build the city profile, compute initial Pulse, run data-confidence checks.
3. Day 8–10 · Theming. Brand the admin chrome with the municipality's coat of arms, primary/secondary colours, and official designation. See city-theme.js for the technical implementation.
4. Day 11–12 · Credential dispatch & training. Issue handles + authentication keys to named staff. 90-minute training session covering dashboard, matchmaking, sister-cities hub, project boards.

What we need from the municipality #

• Named contact at City Administrator level.
• Open-data portal URL (or commitment to publish key datasets).
• Coat of arms in SVG, plus primary/accent colour hex codes.
• List of staff to provision (name, official email, role).
• Optional: list of sister cities to link.

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